After-Sales Policy

Returns and Refunds

• Eligibility Period: Returns or refunds can be requested within 30 days of purchase. After 30 days, we cannot provide full refunds or exchanges.
• Return Conditions:
  • The part must be unused, uninstalled, and in the same condition as received.
  • Original packaging and all included accessories must be returned.
  • The part must match the model and specifications listed in the original order. Incorrectly ordered parts are not eligible for returns.
• Non-Returnable Items:
  • Customized or special-order parts.
  • Parts that have been installed or used (unless due to manufacturing defects).
  • Items with physical damage or missing packaging (unless damaged during shipping).
  • Clearance, promotional, or bulk-order items.

Refund Process

1. Inspection and Notification: Once the returned item is received, we will inspect it and notify you via email about the approval or rejection of your refund.
2. Processing Time: Approved refunds will be processed within 7-14 business days and credited to your original payment method.
3. Deductions: For returns due to customer ordering errors, the refund will exclude original shipping fees and a 10% restocking fee.

Exchange Policy

• Eligibility:
  • Exchanges are only available for items that are damaged during shipping or delivered incorrectly.
  • Replacement parts must match the original order specifications; no model or specification changes are allowed.
• Process: To request an exchange, email us at service@partsfinds.com with relevant details and photos. We will respond within 48 hours to assist with the process.

Warranty Coverage

• Our parts come with a 90-day to 12-month warranty (refer to product details for specific coverage).
• The warranty does not cover issues caused by improper installation, misuse, or accidental damage.

Return Shipping Costs

• Customer Responsibility: For non-quality-related returns, the customer is responsible for return shipping costs.
• Company Responsibility: For returns or exchanges due to quality issues or shipping errors, we will cover the return shipping costs.

How to Return or Exchange

1. Contact us at service@partsfinds.com with the following information:
   • Order number
   • Part number or model
   • Description of the issue and relevant photos
2. Ship the item to: [Physical Address]
   We recommend using a trackable shipping service and proper packaging to ensure safe delivery.

Additional Notes

• Delayed Refunds: If you have not received your refund after the specified time, check with your bank or credit card provider. For further assistance, contact us at service@partsfinds.com.
• Promotional Items: Clearance or discounted items are non-refundable and cannot be exchanged.

Contact Us

For any questions or assistance, please reach out to us via:

• Email: service@partsfinds.com

We are committed to providing quality service and appreciate your understanding!